How to Get an E-Commerce License in Dubai 2026: Requirements and Cost
Published Date:
Jan 26, 2026
Last Updated:
Jan 26, 2026
Dubai has strongly established itself as one of the world's most attractive destinations to start a business. From its strategic location to favourable tax advantages and advanced infrastructure, it makes it the ideal choice to launch an online business.
If you plan to sell products or services online, you must obtain an e-commerce license. This guide will provide a simple breakdown on how to get one, the requirements involved, and the costs involved.
What is an e-commerce license?
An e-commerce license is a legal authorisation that allows a business to carry out trading activities online and other digital commercial activities, in line with the established regulations of the relevant licensing authority.
Today, almost every business can be considered part of the e-commerce sector to some extent, as most businesses maintain an online presence to establish their brand.
The most commonly used types of licenses for e-commerce businesses are:
1. Portal license
2. E-commerce license
3. Commercial or service license
4. E-trader license
5. Freelance license UAE
Note: It is important to remember that certain products and services need additional approvals before they may be sold online. These include pharmaceuticals, medical services, financial products, crypto-assets, and alcohol. These business activities cannot be done without obtaining prior authorisation from the relevant competent authorities.
Do all online businesses need an e-commerce licence?
Even if a company’s trade license does not specify “e-commerce,” it does not prevent the business from selling online in Dubai or the UAE in general. Businesses can launch in Dubai under a certain specified licensed activity and conduct them through digital channels. Operating online does not change the fundamental classification of the underlying trade or service licence.
Regardless of it, businesses should comply with the provisions of Federal Decree-Law No. 14 of 2023 on trade through modern means of technology. This is in addition to complying with the regulations issued by the Dubai Department of Economy and Tourism (DET), the relevant free zone authorities, and the Central Bank of the UAE.
Many businesses prefer to obtain a dedicated e-commerce license mainly due to the requirements presented by commercial partners, suppliers, or UAE-based payment gateway providers, who may request a specific e-commerce activity to be reflected on the trade licence.
As for the Consumer Protection Regulations and return and refund policies, they apply equally to online marketplaces, independent websites, and businesses operating through social media platforms.
How to get an e-commerce license? Step-by-step process
Choose a jurisdiction - mainland or a free zone
If you are planning to establish on the mainland, you should get an e-commerce license from the Department of Economic Development (DED) and for UAE free zones from the relevant registering authority.
Submit the required documents
Passport copies of all shareholders.
Proof of residence (e.g., utility bill).
Emirates ID (if applicable).
Trade Name Reservation Certificate
Get your e-commerce license
Receive the license and make sure it is renewed annually.
Obtain UAE residency
The license gives you the eligibility to apply for a 2-year residence visa in the UAE and sponsor your family members.
Open a corporate bank account
You will need to set up a business bank account. You cannot receive money for business in your personal account.
What is the cost of an e-commerce license?
Here is a breakdown of the estimated cost for an e-commerce license in Dubai and the other Emirates in the UAE:
E-commerce licence in the International Free Zone Authority (IFZA), Dubai: from AED 12,900
E-commerce licence in Sharjah Media City (SHAMS) Free Zone, Sharjah: from AED 5,770
E-commerce licence in Masdar City Free Zone, Abu Dhabi: from AED 7,000
E-commerce licence in Umm Al Quwain Free Trade Zone (UAQ FTZ), Umm Al Quwain: from AED 8,000
E-commerce licence in Ras Al Khaimah Economic Zone (RAKEZ), Ras Al Khaimah: from AED 6,010
The prices are approximate costs and may vary depending on recent changes from the relevant authorities. It does not include insurance or agency fees. It also has a significant influence from factors such as business type, size, and structure. The current government fees and rates are published by the respective zones and the DET(Department of Economy and Tourism) or ADDED (Abu Dhabi Department of Economic Development).
How to start an online business in Dubai?
Here are some simple options on how you can start an online business in Dubai:
1. Start your own marketplace
You can get a portal license, which will give you the legal right to roll out a platform connecting buyers and sellers. This is the best option if you plan to act as an intermediary, similar to platforms like Amazon. Most free zones in the UAE provide this license, giving an exciting opportunity to build and operate a digital marketplace.
2. Sell through a marketplace
If you choose to trade through an existing marketplace, you can register a trade company in the UAE and sign the agreement with the marketplace. This is one of the best options for anyone who wants to capitalise on a well-established platform while also selling their own product ranges. Make sure you are complying with the marketplace’s terms and conditions relevant to the trade license you have.
3 .Build your own website and sell through it
This option does not have any commissions but comes with higher expenses for advertising and logistics, and the supply chain should also be managed by you.
4 . Sell on social media
Reach out to your targeted audience and locations.
Key Takeaways
Selecting the appropriate jurisdiction influences ownership rights, visa quotas, and operational scope. Certain sectors require prior approval from the relevant authorities before trading online. Payment gateway providers and commercial partners may request specific licensed activities. Government fees differ between emirates and are subject to revision. Banking arrangements, logistics, and marketing expenditure should be considered when budgeting. Choosing the correct structure at the outset can prevent unnecessary amendments and additional costs later on.
Industry Insights
Professional Development
Written by:
Ketan Trehan
Regional Director - Middle East
Frequently Asked Questions
What is the difference between an e-commerce licence and an e-trader licence?
An E-Trader Licence allows you to sell products or services online, but does not permit importing or exporting goods. In contrast, an E-Commerce Licence provides greater flexibility, enabling businesses to conduct a wider range of activities, including international trade.
What is another name for e-commerce?
E-commerce is also commonly referred to as online shopping, internet shopping, web shopping, e-tailing, online retailing, web-based commerce, electronic commerce, or digital commerce.
How long does it take to obtain an e-commerce licence in Dubai?
In most free zones, the process can take between 3 and 7 working days, provided all documents are in order. Mainland applications may take slightly longer depending on approvals and office requirements.
Can foreigners own 100% of an e-commerce business in Dubai?
Yes. In free zones, foreign investors can retain 100% ownership. Mainland businesses also permit full foreign ownership for most commercial activities, subject to current regulations.
Do I need a physical office to get an e-commerce licence?
It depends on the jurisdiction. Mainland companies usually require a physical office, while many free zones allow virtual offices or flexi-desk arrangements.